We will accept returns for items that meet the return criteria set forth below. We may deny any return request if it fails to meet our return criteria.

Following are the details of the return policy that is applicable for all items sold at www.centaxonline.com

Product CategoriesItem is damaged/ defective for Replacement*Return Request**
Books  7 Days  7 Days  
Excus  NA  NA  
Journals part  7 Days7 Days

*Damaged/ Defective items must be returned in the original condition as they were received

  1. Items that you no longer need must be returned in new and unopened condition with all the original packing.
  2. Refunds will not be processed if the request is received beyond the said period.
  3. Refunds will be processed after checking the material within 1-2 days from the receipt of the material.
  4. Returns courier charges to be borne by buyer.

Reasons for Replacement

  1. Damaged product
  2. Printing mistake
  3. Wrong Order Delivery

Reasons for Return and Refund

  1. Performance or quality not adequate
  2. Incompatible or not useful for intended purpose

Returning criteria

All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns and exchanges must be accompanied by the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Failure to include such items may prevent or delay your refund or exchange. Centax reserves the right to deny any return if it fails to meet the return criteria and conditions.

Refund Mode

Payment byRefund to
Credit card/ Debit card/e-Wallets  Cheque/NEFT to Bank account  
Bank Account through net banking  Cheque/NEFT to Bank account  
Cash on Delivery  Cheque/NEFT to Bank account