Press Release, Dated 24-09-2025
1. Introduction
The Government has released a set of Frequently Asked Questions (FAQs) on the process of lodging GST-related grievances through the National Consumer Helpline (NCH). This initiative aims to provide clarity and guidance to consumers regarding the channels available for raising complaints, particularly in cases involving the non-receipt of GST rate change benefits by businesses.
2. Toll-Free Helpline for Consumers
Consumers can raise their grievances by calling the dedicated toll-free number 1915. This helpline serves as a direct and accessible point of contact for individuals seeking assistance or wishing to file complaints. By providing a simple phone-based channel, the Government ensures that even those without access to digital platforms can easily register their issues.
3. WhatsApp Facility for Quick Access
In addition to the toll-free line, the Government has enabled a WhatsApp facility at 8800001915 for lodging grievances. This feature makes it convenient for consumers to submit complaints or queries using one of the most widely used communication tools. It reflects the Government’s effort to adapt to modern communication methods and make grievance redressal faster and more user-friendly.
4. Registration via INGRAM Portal
Apart from phone-based options, grievances can also be registered through the Integrated Grievance Redressal Mechanism (INGRAM) portal. This online platform allows users to file complaints digitally and track their resolution status. By integrating the process into an established grievance redressal portal, the Government ensures transparency and accountability in addressing consumer issues.
5. Conclusion
Through the release of these FAQs, the Government has streamlined the process of GST grievance redressal, offering multiple channels such as toll-free calls, WhatsApp, and the INGRAM portal. These initiatives are expected to strengthen consumer confidence by ensuring that complaints regarding GST rate change benefits are addressed efficiently and transparently. Ultimately, the framework reflects the Government’s commitment to consumer welfare and fair implementation of GST benefits.
